Lead-recovery layer for service businesses

Stop paying to acquire the same lead twice.

Warmback texts and emails every new lead back within seconds — for HVAC, plumbing, roofing, dental, med-spa, and personal-injury operators. You already paid for the click, the form fill, and the impression. We make sure it doesn't go cold.

See what you'd recoverHow it works
  • Replies in under 60 seconds, 24/7
  • Missed-call text-back built in
  • Review asks after every job
Lead · Riya M.
via missed call + SMS
Live
New lead · Google Business Profile
“AC stopped cooling — house is 85°F. Can someone come out today?”
Riya · 2 min ago
Hi — sorry just saw this. Is anyone available today?
Warmback · 38 seconds
Hey Riya — yes. Maya here with Cool Air HVAC. I have a 2–4pm diagnostic window today. Want me to lock that in?
Riya · just now
Yes please. 2pm if you can.
Warmback · booked
You’re set — Tuesday 2pm. Mike (8 yrs, 4.9★) arrives at 412 Oak St. He’ll text 30 min before.
Booked in ServiceTitan$ diagnostic fee waived · est. $1,400 job

What Warmback moves, in numbers

< 60s
Median first reply across every channel
24/7
Coverage — nights, weekends, holidays
8–15%
Of dormant CRM leads re-activated
3–5× ROI
Typical for a $1k+ average job

Lead flow

From inquiry to booked job in seven steps.

Every lead follows the same path. The only thing that changes is which source it came in through — web form, paid search, Google Business Profile, missed call. We take it from there.

  1. Step 1
    01

    Lead arrives

    From any source — web form, paid search, GBP message, missed call. We watch the same stream your CRM already does.

  2. Step 2
    02

    SMS + email reply in seconds

    A two-channel reply that sounds like your team — confirming we got it and asking the right qualifying question.

  3. Step 3
    03

    Qualify

    Service question, timeline, location. Warmback handles the common answers and flags anything weird for a human.

  4. Step 4
    04

    Book

    Writes the appointment straight into ServiceTitan, Jobber, Housecall Pro, or whatever scheduler you already run.

  5. Step 5
    05

    Remind

    A reminder the morning of the visit from the same thread, so no-shows stop eating the schedule.

  6. Step 6
    06

    Ask for a review

    Once the job is marked complete, a Google review ask goes out from the same number. Review velocity compounds.

  7. Step 7
    07

    Re-engage cold leads

    A polite sequence to the dead leads in your CRM recovers 8–15% — usually pays for the year on month one.

Who it's for

One new customer is worth four figures, so every minute matters.

Warmback is built for service businesses where a missed call is a lost four-figure job — and where a fast reply beats a slow one by a mile. Same playbook, retuned for each vertical.

  • Missed-call text-back so the voicemail isn't the last reply.
  • Email follow-up for leads who prefer their inbox.
  • Graceful handoff to humans on pricing pushback or emergencies.
HVAC
fit
Same-day diagnostics, summer no-heat and no-cool rushes.
Plumbing
fit
Burst-pipe triage, water-heater quotes, drain calls.
Roofing
fit
Storm-damage leads that age out in 15 minutes otherwise.
Dental
fit
New-patient inquiries that ghost after the first call.
Med-spa
fit
High-ticket consults that need a real conversation, not a chatbot.
Personal injury
fit
Sensitive intake handled quickly and compliantly.

FAQ

The questions owners ask on the first call.

See what you'd recover this week.

Two numbers and a minute. The calculator tells you exactly which conversations your team should have had this month.

Run the calculator

No email required to see your number.

Or email warmback-2@polsia.app directly